Toshiba IPedge EP Business Phone System

Toshiba IPedge

Pure IP On-Premise Telephone System

Your communications system is more than a tool to connect with colleagues, customers and vendors. It projects an image. It sends a strong message about the efficiency, productivity and professionalism of your business. With Toshiba’s IPedge system, every location, every branch office—from 8 users to 40 users—can present an enterprise-class face to the world.

  • Complete business telephone Features
  • Voice Mail with Unified Messaging
  • Unified Communications
  • Meet-me audio and Video conferring with Web collaboration
  • Mobility solutions
  • Contact center solutions

Powerful features, high-value applications, flexibility, and ease of management—all included in the IPedge system— add up to lower long term cost of ownership.

IPedge EM

IPedge EM

IPedge® Virtual EM Server

IPedge Business Communications

Preloaded with advanced features right out of the box:

  • Complete business telephone features—Caller ID, call hold/ transfer, speed dialing, conference calling, automatic redial, advanced call processing, and more
  • Voice mail with unified messaging—Automatic call answering, a single inbox to manage email and voice mail, user-configurable mailbox options, easy message management from anywhere
  • Unified communications—Presence and instant messaging (including federation with Microsoft® Lync® Servers and outside organizations using Toshiba software), click-to-call, CRM integration, call management from multiple device types Android™ and Apple® smartphones and tablets and Windows PCs and Mac® OS X®computers
  • Meet-me audio and video conferencing with Web collaboration—Desktop and video sharing, Web browser interface, integration with Outlook® Calendar
  • Mobility—Follow Me call routing, simultaneous ringing of desk and mobile phones, on Apple and Android smartphones and tablets as phone system extensions using Call Thru or Call Back
  • Hybrid networking—Federation and feature transparency across a company-wide network of IPedge and Strata® CIX premises-based systems and the VIPedge® cloud service
  • Administration—Embedded Enterprise Manager for Web-based personal user, single system and enterprise-wide administration of all applications

Plus advanced contact center capabilities – call distribution and reporting – all in one server.

Contact Center Features:

  • Advanced call routing—Directs calls based on caller ID, agent skills, account numbers, time or date, triggers from ACD, user-entered data and more
  • Multiple call distribution methods—Allocates inbound calls among call-handling agents using Linear, Round Robin, Longest Idle, Balanced Call Count, Preferred Agent, Skills-based or Agent Priority routing methods
  • Multiple group agent login—Enables agents to answer calls for multiple groups, to provide important call coverage between groups and tiered service levels
  • Intelligent announcements—Plays pre-recorded messages, informs callers of their place in queue or estimated time to answer, and offer alternatives such as going to voice mail or scheduling a callback
  • Interactive Voice Response—Gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities
  • PC integration—Enables call management from a PC and synchronizes with the company’s operations, CRM or contact software
  • Call Center reports—Enables supervisors to analyze agent performance, call center group activity and system status— as well as display data on a wallboard and forecast future staffing requirements
  • Network ACD—Enables multi-site contact centers to work together as one integrated call routing system, with agents distributed across the network
  • Multimedia Web Callback and Chat—Enables online customers to request a callback from the company’s website, with automatic redial when an agent becomes available; sales groups can assist users via online chat while placing orders from a Web page

1 An IPedge-only version can be optionally upgraded to add ACD.

TECHNICAL SPECIFICATIONS

Hardware Specifications

Virtual EM Server RAID 1 Virtual EC Server RAID 5
CPU Xeon Xeon
Cache E5-2603 (1.8GHz, 10M cache, 1066MHz) x 2 E5-2603 (1.8GHz, 10M cache, 1066MHz) x 2
Memory 8GB x 2 8GB x 2
HDD SAS 600GB x 2 HW RAID (H710) SAS 600GB x 4 HW RAID (H710)
Trunks 440 440
Users 1000 1000

IPedge EC

IPedge EC

IPedge® Virtual EC Server

IPedge Business Communications

Preloaded with advanced features right out of the box:

  • Complete business telephone features—Caller ID, call hold/ transfer, speed dialing, conference calling, automatic redial, advanced call processing, and more
  • Voice mail with unified messaging—Automatic call answering, a single inbox to manage email and voice mail, user-configurable mailbox options, easy message management from anywhere
  • Unified communications—Presence and instant messaging (including federation with Microsoft® Lync® Servers and outside organizations using Toshiba software), click-to-call, CRM integration, call management from multiple device types Android™ and Apple® smartphones and tablets and Windows PCs and Mac® OS X®computers
  • Meet-me audio and video conferencing with Web collaboration—Desktop and video sharing, Web browser interface, integration with Outlook® Calendar
  • Mobility—Follow Me call routing, simultaneous ringing of desk and mobile phones, on Apple and Android smartphones and tablets as phone system extensions using Call Thru or Call Back
  • Hybrid networking—Federation and feature transparency across a company-wide network of IPedge and Strata® CIX premises-based systems and the VIPedge® cloud service
  • Administration—Embedded Enterprise Manager for Web-based personal user, single system and enterprise-wide administration of all applications

Plus advanced contact center capabilities – call distribution and reporting – all in one server.

Contact Center Features:

  • Advanced call routing—Directs calls based on caller ID, agent skills, account numbers, time or date, triggers from ACD, user-entered data and more
  • Multiple call distribution methods—Allocates inbound calls among call-handling agents using Linear, Round Robin, Longest Idle, Balanced Call Count, Preferred Agent, Skills-based or Agent Priority routing methods
  • Multiple group agent login—Enables agents to answer calls for multiple groups, to provide important call coverage between groups and tiered service levels
  • Intelligent announcements—Plays pre-recorded messages, informs callers of their place in queue or estimated time to answer, and offer alternatives such as going to voice mail or scheduling a callback
  • Interactive Voice Response—Gathers and validates caller input, triggers responses, alerts agents when the queue gets overloaded with calls, and provides many creative application opportunities
  • PC integration—Enables call management from a PC and synchronizes with the company’s operations, CRM or contact software
  • Call Center reports—Enables supervisors to analyze agent performance, call center group activity and system status— as well as display data on a wallboard and forecast future staffing requirements
  • Network ACD—Enables multi-site contact centers to work together as one integrated call routing system, with agents distributed across the network
  • Multimedia Web Callback and Chat—Enables online customers to request a callback from the company’s website, with automatic redial when an agent becomes available; sales groups can assist users via online chat while placing orders from a Web page

1 An IPedge-only version can be optionally upgraded to add ACD.

TECHNICAL SPECIFICATIONS

Hardware Specifications

Virtual EC Server no RAID Virtual EC Server RAID 1
CPU Xeon Xeon
Cache E5-2420 (1.8GHz, 10M cache, 1066MHz) E5-2420 (1.8GHz, 10M cache, 1066MHz)
Memory 4GB x 2 4GB x 2
HDD SATA 500GB SATA 500GB x 2 HW RAID (H310)
Trunks 96 96
Users 200 200