Service & Support

Certified Service

Each of our highly skilled manufactures’ certified technicians are committed to keep your system working.

Products Supported:

Mitel
SX200
SX200 EL/ML
SX200 ICP
3300
Express Messenger
MiContract Center
MiVoice – Call Recorder
NuPoint Messenger
MiVoice
Polycom – Conference Phones
Aastra
Toshiba
Stratagy
DK40 – DK424
CTX100 – CTX670
CIX40 – CIX100 – CIX670
IPedge – Voice over IP, VoIP
VIPedge – Cloud/Hosted System
Taske – Call Center Reporting
Oaisys/Tracer/Talkumount – Call Recording
Konftel – Conference Phones
ClearOne – Conference Phones

CONTACT US TODAY!
Tel: (818) 997-6700 “Press 1”
E-mail: ServiceRequest@AccurateTelecom.com

Support – Protecting Your Investment

Accurate provides a variety of Support Agreements. We realize that creating a plan for maintaining your investment is just as important as the detailed process of acquiring it. In fact, the majority of costs associated with your investment will actually occur after you acquire the system. As your business partner, it is our obligation to prepare you in advance for this reality.
Accurate Telecom is committed to delivering tangible improvements to overall performance by providing you with ongoing support and consultation by offering Support Agreements tailored to the customer’s needs as follows:

  • 24/7 x 365 Service Support
  • Priority queue for service requests
  • Guaranteed Emergency Response Time
  • Remote system programing changes
  • Training for personnel on system functionality and administration
  • System Software Upgrades – to the latest version not requiring hardware.
  • Preventive Maintenance – Prevention of problems
  • Carrier Review Audit – Cost Reduction – Review of phone, internet and data services
  • Annual System Audit (covers all system enhancements and application developments
  • Technology Refresh/Upgrades

CONTACT
Tel: (818) 997-6700 ext 187
E-mail: Award@AccurateTelecom.com

While not limited to, we specialize in the following services:

  • Business Telecommunications
  • Unified Communications
  • Voice over IP ( VoIP )
  • Mobility Solutions/Home Office
  • Carrier Services ( SIP, PRI, Local, Long Distance, Internet, Inter-Office, Intra-Office )
  • Data Networking
  • Voice Recording
  • HD Video Conferencing
  • Structured Voice, Data and Video Cabling
  • Voice Processing ( Voice Mail )