Toshiba IP Business Telephones

Toshiba IP Business Telephones

Toshiba IP Desktop and Wall-mount Telephones

Desktop phones

Desktop phones—For those who work primarily at their desks:
Desktop phones with microphone and speaker (with mute options, headset interface and programmable feature buttons) are the logical choice. LCD displays (backlit on many models) make functions simple to use. A slim profile and unique, eight-angle tilting base improves office ergonomics.

4-Line with 10 Programmable Buttons
IP5022-SD (Non-Backlit LCD)
IP5122-SD (Backlit LCD)
IP5522-SD (Non-Backlit LCD, 10/100 Mbs only)
IP5622-SD (No-Backlit, 10/100 Mbs only)

4-Line with 10 Programmable Buttons

4-Line Backlit LCD with 20 Programmable Buttons
IP5132-SD

4-Line Backlit LCD with 20 Programmable Buttons

9-Line Backlit LCD 20 Programmable Buttons and LCD Key Labels
IP5131-SDL
IP5531-SDL (Non-Backlit LCD, 10/100 Mbs only)
IP5631-SDL (10/100 Mbs only)

9-Line Backlit LCD 20 Programmable Buttons and LCD Key Labels

Add-on Module LCD Key Labels
10 Programmable Buttons

LM5110

Add-on Module LCD Key Labels  10 Programmable Buttons

Add-on Module 20 Programmable Buttons
KM5020

Add-on Module 20 Programmable Buttons

DSS/BLF Console 60 Programmable Buttons
IDM5060

DSS/BLF Console 60 Programmable Buttons

Toshiba Digital Business Telephones

Toshiba Digital Business Telephones

5000-Series Digital Business Telephones

Toshiba digital speakerphones are designed to give you a wealth of options and features so your telephone equipment adapts to you and your business — not the other way around.

DP5130-FSDL

DP5130-FSDL

Features

  • 9-Line Backlit LCD
  • 10 Programmable Buttons
  • Full Duplex Speakerphone

DP5130-FSDL

DP5130-FSDL

Features

  • 4-Line LCD
  • 20 Programmable Buttons

DP5122-SD
DP5122-SD

Features

  • 4-Line Backlit LCD
  • 10 Programmable Buttons

Advanced Digital Speakerphones
Intuitive features are designed to make your telephone an extension of you. Programmable functionality puts feature access a push button away. And pure digital clarity — a Toshiba trademark — is yours whether you’re using the handset or the speakerphone.
Advanced Digital Speakerphones

Toshiba Digital Business Telephones are available with:

  • Easy-to-read LCD Screens that display feature-prompting information
  • Programmable buttons that give you fast access to advanced functions
  • Sleek low-profile design with unique tilt-base
  • Off Hook Call Announce through speaker of handset
  • Integrated Headset interface

Digital Display Speakerphones
For busy environments, choose a Toshiba Digital Display Speakerphone, giving you a mini-command center right on the easy-to-read display. You’ll not only get easy access to an extensive feature set for easily managing your calls, but you’ll work smarter, minimize training time and dramatically enhance productivity.

Digital Display Speakerphones

Mobility Solutions

Mobility Solutions

Flexible, affordable options for local, campus-wide, multi-location or global mobility

Given the immediacy of business demands, you can’t be out of touch when away from your desk. Free your office desktop phone—with its associated privileges, preferences and features—to follow you anywhere within reach of an IP, cellular or wireless LAN connection. Even if the “office” is at home today, a conference center tomorrow, and a coffeehouse the next day, colleagues and customers can interact with you just as if you were in the office.

Off premise mobility. Use your Apple iOS and Android smartphone—or a voice-equipped laptop or notebook computer—as a Toshiba phone system extension. Give out only your office number; the system finds you on your portable device while concealing your mobile number. See the status of colleagues and enjoy the ease of visual voice mail, instant messaging and group instant messaging.

On premise mobility. Employees can take their desktop phone features with them as they attend meetings or attend to patients, stock the shelves or the production line, or as they resolve issues or prepare guest rooms. Going wireless in the facility is easier and more affordable than you might think. Toshiba offers a choice of options using a dedicated wireless network, your existing Wi-Fi® network or the Find/Me/Follow-Me feature with your cell phone.

Mobility Your Way

  • Roam anywhere in the building with high-quality cordless digital telephones.
  • Use your desktop phone features across the campus with wireless SIP DECT phones.
  • Use your Toshiba phone system features anywhere within the reach of an IP connection.
  • Use Apple® or Android™ smartphones as Toshiba phone system extensions.
  • Synchronize cell phones and desktop phones to be reached with only one number.
  • Use a WiFi®-equipped laptop or notebook to place and receive calls, without picking up the phone.

Call Center Solutions

Call Center Solutions

Toshiba’s Contact Center Solutions

Improve customer satisfaction with quick, efficient and cost-effective service

Toshiba’s Contact Center Suite runs as an application on Toshiba’s Media Application Server (MAS) or MicroMAS to create simple yet powerful contact centers. Connect your Strata CIX or IPedge system to a MAS or MicroMAS to efficiently manage incoming calls to departments and other groups, optimize contact center operations, and increase customer satisfaction.

Efficiently handle and direct calls. Gain sophisticated capabilities such as skills-based routing, balanced call counts, time and depth in queue announcements, priority queuing and more.

Create multi-site contact centers that work as one. Contact center agents can be anywhere. The automated call distribution (ACD) application treats multiple locations as one system. The system checks agent status in other locations before routing to those agents. Call Manager functions such as presence status and Chat extend over the network. Remote or mobile contact center agents can even use their smartphones as extensions of the business phone system.

Communicate with customers on their terms. Website visitors can initiate a text Chat session with a contact center agent or request a callback. When a representative is available, the system automatically calls the customer.

Empower agents to provide superior service. The optional Call Manager application puts call-handling and text Chat features onto a graphical PC interface, ideal for high-volume agents. Get screen pops with incoming calls through integration with popular customer relationship management programs such as SalesForce.com® , Act!,® Microsoft® Outlook™ and others.

Manage a better contact center with data-driven insights. Call statistics and management reports on everything from agent performance to forecasting tools and scheduled reports are conveniently accessible from anywhere via a browser-based interface.

Record. Store. Relax. Call recording and logging systems can help improve operations, from training and quality control to customer service. Record, store, organize, and play back calls to avoid communication disputes that can result in business liabilities.