Cloud/Hosted VoIP

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Count on Toshiba VIPedge Hosted VoIP Service

Ensuring robust and secure system performance

Toshiba has established a complete environment for robust and
reliable delivery of your hosted business communications services.

Nationwide coverage.
Toshiba has the necessary local, state and Federal Communications Commission (FCC) filings and carrier backbone coverage for the continental 48 states.

Certified data centers
Toshiba maintains the VIPedge in secure data centers that meet SAS 70 Type II audit standards set forth by the American Institute of Certified Public Accountants (AICPA). These data centers enforce rigorous controls that protect the security, availability and performance of your IP phone system—measures that surpass what any typical small business could provide.

In addition to the usual survivability of servers, storage and network components, VIPedge data centers have three independent HVAC units, with each one able to carry the load for the entire data center if needed. In the event of a utility power outage, the data center keeps running on a 2000-kilowatt standby generator. The VIPedge network has survivable, dedicated connections to Tier 1 Internet backbones.

Physical data center security
VIPedge data centers are built as a “building within a building” to minimize risk from natural disasters. Data centers are further protected by 24/7/365 security, on-site network monitoring, strategically placed access scanners, extensive use of man-traps (interlocking doors, each requiring authentication for entry), dual-authentication access points, and closed-circuit television monitoring with archived storage.

A robust, managed network
Every VIPedge customer reaps the benefits of a data center with a managed IP network that scales with no single point of failure, offering complete backbone survivability with multiple peering partners. The network is protected by enterprise-class firewalls and complete network device survivability to provide multiple network paths to any destination. A traffic-shaping system routes traffic via the fastest path every time.

VIPedge survivability
In the event that a customer’s Internet data service provider or power utility provider experiences an outage, calls can still find their way to users’ cell phones or other devices via an alternate path using the VIPedgeFind-me Follow-me feature.

Vendor stability
Toshiba was founded in 1875. That’s not a typo. 1875. Our parent corporation has been in business for 137 years. Toshiba’s Telecommunication Systems Division is consistently ranked in the top five for IP sites/systems shipped. This track record sets us apart from the new entrants (and quick exits) that are common in today’s VoIP market.

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Mitel® MiCloud Business

 

 

image006REASONS For a cloud-based solution

 

Cost

Mitel® MiCloud Business is predictable, all-inclusive and cost-effective. Because there is no need to purchase the equipment all expenses are operational on a per-seat basis.

Quality of Service

MiCloud Business is fully supported and managed by Mitel to ensure quality.

Management

A cloud-based solution means that you can outsource all the cost and work to the manufacturer who takes care of the 24 / 7 / 365 management. With MiCloud Business you can focus on your other IT initiatives

Redundancy

MiCloud Business can provide multi-site, unified messaging capability.

 

Technology

MiCloud Business updates its technology with every new major product release.

Disaster Recovery / Business Continuity

MiCloud Business includes automatic Business Continuity routing ensuring 100% uptime at all times.

Scalability

With a cloud-based solution new offices and users can be set up through a self-administered client portal or by calling customer service. It is easy to scale up and down based on your business needs

Simplicity / End User Control

MiCloud Business includes an online administrative web portal with an easy-to-use interface allowing the end user to perform their own adds, moves, or changes at will. Each user will also receive a user web portal specific to their profile.

Vendor Management

With MiCloud Business you get one single vendor for all your communication needs – voice, data and applications.

Mobility

MiCloud Business is a feature-rich system and the only cloud-based platform that is hosted by the manufacturer directly and includes mobility features at no additional cost.

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CLOUD SOLUTIONS

 

ClearVoice offers small business and larger enterprises Voice over IP services, broadband monitoring and provisioning plus managed support services. We have a simple formula for satisfying customers across the board, it is the ClearVoice Difference: We will meet and/or exceed your expectations in all areas of service and support.

ClearVoice Differentiators:

    • Implementation and Support– On site pre-sale site surveys, on site implementation for accounts larger than 10 seats plus a 120 person customer support call center open 24/7, 365.
    • Fully Geo-Redundant Network– Fully meshed, fully redundant core network supporting two Broadsoft platforms with full failover.
    • Portals and Automation– Full automation for Moves, Adds, Changes and Deletions (MACD) within ClearVoice’s proprietary web portal.
    • Transparency into the Network– Ability to provide verifiable voice quality ensuring the maximum number of voice packets will be delivered as well as a Measure of Voice Quality scores on specific calls.

ClearVoice Products:

  • Business VoIP
  •  SIP Trunking
  • Hosted Contact Center
  • Audio Conferencing
  • Unified Communications
  • E-Rate Program
  • Broadband Management
  • Virtual Fax
  • Call Recording
  • Video Conferencing
  • Web Conferencing
  • Call Reporting
  • Microsoft Hosted Exchange