About Accurate Telecom

Using Technology to Improve Your Business

How does technology play a role in driving your business toward its goals?
What would happen to your business if you were not able to communicate with your customers, vendors or employees for one day?
Accurate Telecom Inc. has been providing quality solutions for business since 1989. We exceed client expectations by consistently providing the most reliable, highest quality solutions, backed by exceptional client service. Honesty and integrity are at the core of how we do business, and are the foundation of our business.

Get The Five X’s:

  • Experienced People:
    • Accurate staff are carefully selected based on their technical capabilities, industry reputation and proven ability to provide the highest level of customer satisfaction
  • Excellent Service:
    • We understand the importance of the customer relationship. It’s not about closing the deal. It’s about beginning a relationship with our customers and meeting their needs as they grow.
  • Expert Advice:
    • Just having the latest technological bells and whistles won’t help a business run better. But, having the right technology in place for a specific customer that helps meet its business goals will.
  • Extraordinary Technology:
    • We provide access to the industry’s best technology through our Strategic Partners to ensure our customers always have the most efficient solution that is right for their business.
  • Exceptional Value:
    • We understand the value is not measured by price alone. Rather, value is about how well we utilize our knowledge and experience to help create a positive results for our customers.

Protecting Your Investment

Accurate provides a variety of Support Agreements. We realize that creating a plan for maintaining your investment is just as important as the detailed process of acquiring it. In fact, the majority of costs associated with your investment will actually occur after you acquire the system. As your business partner, it is our obligation to prepare you in advance for this reality.
Accurate Telecom is committed to delivering tangible improvements to overall performance by providing you with ongoing support and consultation by offering the follow programs

Total Protection – New System Purchases

  • 24/7 Emergency Support
  • Business Benefit Review and Needs Analysis
  • Outcome Focused Training
  • Dedicated Account Expert & Priority Treatment
  • Software Migration
  • Acts of Nature Insurance
  • Technology Migration/Upgrades
  • Full Parts and Labor Warranty – 5 years
  • Remote Maintenance & Change Orders at No Charge
  • Priority Service Response Commitments
  • Carrier Support and Cost Containment

Platinum

  • 24/7 Emergency Support
  • 2 Hour Service Response Commitment
  • Remote Maintenance
  • Tech Support Monday through Friday 8:00 A.M. to 5:00 P.M.
  • System Back-ups Each Quarter
  • Outcome Focused Training
  • Software Upgrades – to the level of supported hardware.
  • Full Parts and Labor Cost Containment
  • Carrier Support

Gold

  • Monday through Friday Emergency Support 8 AM to 5:00 PM
  • 4 Hour Service Response Commitment
  • Remote Maintenance
  • Tech Support Monday through Friday 8:00 A.M. to 5:00 P.M. PCT
  • System Back-ups Ever 6 Months
  • Software Upgrades – to the level of supported hardware.
  • Full Parts and Labor
  • Carrier Support

Silver

  • Monday through Friday Emergency Support 8 AM to 5:00 PM
  • 4 Hour Service Response Commitment
  • Remote Maintenance
  • System Backs-ups once a year
  • Full Parts and Labor

Bronze

  • Monday through Friday Emergency Support 8 AM to 4:30 PM
  • 4 Hour Service Response Commitment
  • Full Parts – Labor $75.00 Deductible

Do it Yourself Plans – That allow you to do on-site maintenance. Accurate supports your business remotely and can dispatch a Technician to your site if requested on a Time and Materials cost basis as needed.

  • Covers all Remote technical diagnostics, programming changes.

Questions about protection programs call: Alex at 818-779-6187 or E-mail: servicerequest@accuratetelecom.com